Sales Policy

Effective Date: February 17, 2025

At LIGHTTOPIX, we are dedicated to providing premium luxury perfumes and ensuring a seamless shopping experience. This Sales Policy outlines the terms and conditions for all purchases made through our website (https://lighttopix.xyz/).

1. Order Process

  • Order Confirmation: Upon placing an order, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately if there are any discrepancies.

  • Order Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.

  • Order Changes: Changes or cancellations can only be made within 24 hours of placing your order. Once processed, orders cannot be modified or canceled.

2. Pricing and Payment

  • Pricing Accuracy: All prices on our website are listed in USD and are accurate at the time of publication. We reserve the right to update prices at any time without prior notice.

  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Payment is required in full before order processing.

  • Taxes and Duties: Customers are responsible for any applicable local taxes, customs duties, or import fees.

3. Shipping and Delivery

  • Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method.

  • Shipping Costs: Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

  • Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment.

  • Delivery Issues: LIGHTTOPIX is not responsible for delays caused by the carrier or customs. If your order is lost or damaged during transit, please contact us immediately.

4. Product Availability

  • Stock Limitations: All products are subject to availability. If an item is out of stock after placing an order, we will notify you and issue a full refund.

  • Pre-Orders: For pre-order items, the estimated delivery date will be provided at the time of purchase.

5. Returns and Refunds

Please refer to our Refund and Return Policy for detailed information on return eligibility, the return process, and refund guidelines.

6. Promotions and Discounts

  • Promo Codes: Promotional offers and discount codes are valid for a limited time and cannot be combined unless stated otherwise.

  • Exclusions: Some items may be excluded from promotions at our discretion.

  • Misuse: LIGHTTOPIX reserves the right to refuse or cancel orders where promotional codes are used fraudulently or improperly.

7. Customer Responsibilities

  • Accurate Information: Ensure all personal and delivery information provided is accurate and complete to avoid delays or issues.

  • Product Care: Follow product care instructions to maintain product quality and ensure the longevity of your purchase.

8. Limitation of Liability

LIGHTTOPIX is not responsible for indirect, incidental, or consequential damages arising from product use or order processing. Our maximum liability is limited to the purchase price of the product.

9. Policy Changes

We reserve the right to update this Sales Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy regularly.

10. Contact Us

For any questions or concerns regarding our Sales Policy, contact us using the information below: